General conditions of purchase

1. GENERAL INFORMATION

The ownership of this website MARE OLEUM, (hereinafter Website) is held by: Antonio Brenes Ureba, whose contact details are:

Address: C/ Confederación 30, Conil de la Frontera (Cádiz)

Contact telephone number: 601 655 056

Contact email: info@mareoleum.es

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Web Site (MARE OLEUM) and the purchase or acquisition of products and / or services on it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that https://www.mareoleum.es develops through the Website includes:

Ticket sales for the guided visit to the olive grove interpretation center.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and data protection policy of https://www.mareoleum.es. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all of the above, you should not use this Website. Translated with www.DeepL.com/Translator (free version)

We also inform you that these Conditions may be modified. The User is responsible for consulting them each time he/she accesses, navigates and/or uses the Web Site, since those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the User may have regarding the Conditions, he/she may contact the owner using the contact details provided above or, if applicable, using the contact form.

2. THE USER

The access, navigation and use of the Web Site, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so they accept, from the moment they start browsing the Web Site, all the Conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as appropriate.

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

  • Use this Web Site only to make inquiries and legally valid purchases or acquisitions.
  • Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed.
  • Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Web Site.

The User will be able to formalize, at his choice, with https://www.mareoleum.es the contract of sale of the products and/or services desired in any of the languages in which the present Conditions are available in this Web Site.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may make purchases on the Web Site by the means and in the manner established. They should follow MARE OLEUM’s online purchase and/or acquisition procedure, during which various products and/or services can be selected and added to the cart, basket or final shopping space and, finally, click on: “Checkout”.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User will receive an e-mail confirming that https://www.mareoleum.es has received his order or request for purchase and/or provision of the service, i.e. the order confirmation.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User through his or her personal space connected to the Website. Likewise, the User may, if he/she so wishes, obtain a paper copy of his/her invoice by requesting it to https://www.mareoleum.es using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of it on its page on the Website, indicating, by way of example, but not exhaustive, and according to each case: name, price, details of the products, or characteristics; and acknowledges that the completion of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments involved during the transactions carried out on the Website may be archived and kept in the computerized records of https://www.mareoleum. es in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that in this regard are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR) and the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by https://www.mareoleum.es through the Website are subject to no circumstances or force majeure (clause nine of these Conditions) affecting the provision of services. If the provision of a service becomes unfeasible, https://www.mareoleum.es undertakes to contact the User and reimburse any amount that may have been paid as a fee.

https://www.mareoleum.es reserves the right to cancel the guided tour at least 3 hours prior to the date of the tour in the event that there is only one participant for the date and time indicated. In addition, https://www.mareoleum.es undertakes to notify the customer using any of the contact details provided and to reimburse the full value of the reservation through the payment method used for the reservation.

5. PRICES AND PAYMENT

The prices displayed on the Web Site are final prices, in Euros (€) and include taxes, unless otherwise indicated and applied by law, especially with regard to VAT.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases with respect to which the User has already placed.

Accepted means of payment will be: Credit or debit card, and Bizum.

https://www.mareoleum.es uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

The credit cards will be subject to verifications and authorizations by the issuing bank, if the bank does not authorize the payment, https://www.mareoleum.es will not be responsible and will not be able to formalize any contract with the User.

Once https://www.mareoleum.es receives the purchase order from the User through the Website, a pre-authorization will be made on the appropriate card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the moment the confirmation of the service provided is sent to the User in the manner and, if applicable, place established.

In any case, by clicking on “Place Order” the User confirms that the payment method used is his/her own.

6. DELIVERY AND EXCHANGE

The products and/or services offered by https://www.mareoleum.es are virtual products and, therefore, do not have a physical delivery.

In any case, the User understands that he/she must go to the Centro de Interpretación del Olivar to redeem his/her purchase on the day and time selected at the time of booking. Once at the center, the person in charge may ask you for any of your reservation information, so we recommend that you have access to the email received after the purchase.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that he/she detects that an error has occurred when entering data necessary to process his/her purchase request on the Website, he/she may modify them by contacting https://www.mareoleum.es through the contact spaces provided on the Website, and, where appropriate, through those provided for contacting customer service, and/or using the contact details provided in the first clause (General Information). Likewise, this information may also be corrected by the User through his or her personal connection space on the Website.

In any case, the User, before clicking on “Place order”, has access to the space, cart, or basket where their purchase requests are noted and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.

8. CANCELLATION OR RESCHEDULING

The User may cancel or change the date of his/her reservation up to 72 hours before the day and time of the reserved activity.

To cancel or reschedule, the User must access his/her personal space on the Website and go to the order he/she wishes to cancel or reschedule.

In case of cancellation, the User will be reimbursed the full value of the reservation through the payment method used for the reservation.

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, https://www.mareoleum.es accepts no liability for the following losses, regardless of their origin:

  • any losses that were not attributable to any breach by you;
  • business losses (including loss of business profits, revenues, contracts, anticipated savings, data, goodwill or unnecessary expenses incurred); or
  • any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was concluded between them.

Likewise, https://www.mareoleum.es also limits its liability in the following cases:

  • https://www.mareoleum.es applies all measures concerning the provision of an accurate description of the product on the Web Site, however it is not responsible for the slightest differences or inaccuracies that may exist due to problems of the browser used or others of this nature.
  • Technical failures that due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Unavailability of the Web Site for maintenance or other reasons, preventing the availability of the service. https://www.mareoleum.es puts all the means at its disposal in order to carry out the process of purchase and payment of the products, however is exempt from liability for causes not attributable to it, fortuitous event or force majeure.
  • In general, https://www.mareoleum.es shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e., due to force majeure, and this may include, but is not limited to:
    • Strikes, lockouts or other industrial action.
    • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Impossibility of using trains, ships, airplanes, motor transport or other means of transportation, public or private.
    • Inability to use public or private telecommunications systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and https://www.mareoleum.es will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. https://www.mareoleum.es will make every reasonable effort to find a solution that will allow it to fulfill its obligations despite the force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Web Site, the User agrees that most communications with https://www.mareoleum.es will be electronic (e-mail or notices posted on the Web Site).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications sent electronically by https://www.mareoleum.es comply with the legal requirements of being in writing. This condition shall not affect the rights recognized by law to the User.

The User may send notifications and/or communicate with https://www.mareoleum.es through the contact details provided in these Terms and Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, https://www.mareoleum.es may contact and/or notify the User by e-mail or at the postal address provided.

11. WAIVER

No waiver by https://www.mareoleum.es of any specific legal right or remedy or failure by https://www.mareoleum.es to require strict performance by the User of any of its obligations shall constitute or waive any other right or remedy arising under a contract or the Terms, or relieve the User from compliance with its obligations.

No waiver by https://www.mareoleum.es of any of these Terms or of any rights or remedies arising under any contract shall be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.

12. NULLITY

Should any of these Conditions be declared null and void by a final decision issued by a competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of nullity.

13. COMPLETE AGREEMENT

These Terms and Conditions and any document expressly referred to herein constitute the entire agreement between the User and https://www.mareoleum.es in relation to the subject matter of the sale and purchase and supersede any prior covenant, agreement or promise made orally or in writing by the same parties.

The User and https://www.mareoleum.es acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data provided by the User to https://www.mareoleum.es in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Web Site the User consents to the processing of such information and data and declares that all information or data provided are truthful.

15. APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this Web Site and contracts for the purchase of products through the same shall be governed by Spanish law.

Any controversy, problem or disagreement arising out of or related to the access, navigation and/or use of the Web Site, or the interpretation and execution of these Conditions, or the sales contracts between https://www.mareoleum.es and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User may send any complaints, claims or any other comments to https://www.mareoleum.es through the contact details provided at the beginning of these Conditions (General Information).

In addition, https://www.mareoleum.es has official complaint forms available to consumers and users, which they can request from https://www.mareoleum.es at any time, using the contact details provided at the beginning of these Terms and Conditions (General Information).

Furthermore, if a dispute arises from the conclusion of this purchase contract between https://www.mareoleum.es and the User, the User as a consumer may request out-of-court dispute resolution in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.